Compavo Support Policy
Effective date: September 16, 2026 Updated: September 16, 2026 Support: seat@compavo.app
1. What we can help with
App crashes, interview or talk flow problems, Accept / Edit / Reject issues, VoiceReplay playback, look capture or portrait problems, AI data sharing consent or revoke failures, local seat-reminder notifications, widget snapshot questions, and privacy or deletion questions.
2. How to reach us
Email seat@compavo.app. Include App version, iOS version, and short steps to reproduce. Do not send API keys, passwords, or unnecessary personal media beyond what is needed to diagnose the issue.
3. Purchases
The reviewed build does not include In-App Purchases. If an older or alternate build showed Apple billing, use Apple’s purchase history / report-a-problem flow for those charges.
4. Local-data recovery limits
Companion records, turns, stills, VoiceReplay files, portraits, and related data are stored on your device. If you delete local data, wipe the device, or remove the App without a backup, we cannot restore that on-device data from our side.
5. Safety boundary
Compavo is a Lifestyle companion tool, not medical, therapeutic, legal, or emergency support. For urgent personal safety needs, contact local emergency services.
6. What we cannot do
We cannot recover wiped on-device data, guarantee DeepSeek or MiniMax availability, provide medical or legal advice, or operate Compavo as an account-backed cloud backup service.
7. Contact
seat@compavo.app